Terms and Conditions
Effective Date: 08/08/2024
Welcome to Cretan Deli (https://cretandeli.gr). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site. If you do not agree to these terms, please do not use our website.
1. General
1.1 Company Information:
Cretandeli.gr operates under the name Cretan Deli, registered at Patsides Archanon, 70100, Heraklion Crete. You can contact us at +30 2810 731 973 or info@cretandeli.gr.
1.2 Products:
We offer a variety of natural Cretan homemade products, including but not limited to olive oil, honey, herbs, and traditional sweets. All products are handmade and sourced directly from Crete, Greece.
1.3 Eligibility:
By using our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use our site.
2. Orders and Payment
2.1 Order Process:
Once an order is placed on our website, you will receive a confirmation email with your order details. Please review your order carefully to ensure accuracy. We reserve the right to refuse or cancel any order at our discretion.
2.2 Pricing:
All prices listed on our website are in Euros and include applicable taxes unless stated otherwise. Prices are subject to change without notice.
2.3 Payment Methods:
We accept the following payment methods: Credit/Debit Cards. Payment must be made in full before we dispatch your order.
3. Shipping and Delivery
3.1 Shipping Policy:
We ship products internationally. Shipping costs are calculated at checkout based on the delivery location and the weight of your order.
3.2 Delivery Time:
Delivery times vary depending on your location. Estimated delivery times are provided at checkout, but please note that these are estimates and not guarantees.
3.3 Customs and Import Duties:
International orders may be subject to customs and import duties. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
4. Returns and Refunds
4.1 Return Policy:
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, provided that the product is unused, unopened, and in its original packaging.
4.2 Refunds:
Refunds will be processed within a few days of receiving the returned product. The refund will be issued to the original payment method used at the time of purchase.
4.3 Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
5. Product Quality
5.1 Quality Assurance:
We take pride in the quality of our products. Each item is carefully inspected before dispatch. Due to the natural and handmade nature of our products, slight variations in appearance and taste may occur.
5.2 Allergies:
Please be aware that our products may contain or come into contact with common allergens such as nuts, dairy, and gluten. It is the customer’s responsibility to check the ingredients list before consuming any product.
6. Intellectual Property
6.1 Content Ownership:
All content on this website, including text, images, and logos, is the property of Cretan Deli or its content suppliers and is protected by copyright laws. Unauthorized use of any content is prohibited.
6.2 Trademarks:
“Cretan Deli” and other trademarks displayed on our site are trademarks of Creatan Deli. You may not use these trademarks without our prior written consent.
7. Privacy Policy
7.1 Data Collection:
We collect personal information necessary for processing your orders and improving our services. For more information, please refer to our Privacy Policy.
7.2 Data Security:
We implement security measures to protect your personal information. However, we cannot guarantee the absolute security of your data.
8. Limitation of Liability
8.1 No Warranty:
Our products and services are provided “as is” without any warranties of any kind, whether express or implied.
8.2 Liability Limitation:
To the fullest extent permitted by law, Cretan Deli shall not be liable for any damages arising out of or in connection with the use of our products or website.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Greece. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts of Greece.
10. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly.
11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Cretan Deli
Patsides Archanon, 70100, Heraklion Crete
Thank you for choosing Cretan Deli. We hope you enjoy our natural Cretan homemade products!