Politique de confidentialité
Effective Date: 08/08/2024
At Cretan Deli (https://cretandeli.gr), we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make purchases. By using our website, you agree to the terms of this policy.
1. Information We Collect
1.1 Personal Information:
When you place an order or register an account with us, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
1.2 Non-Personal Information:
We may collect non-personal information such as your IP address, browser type, operating system, and browsing behavior. This information helps us understand how you use our website and improve our services.
1.3 Cookies:
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and provide personalized content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
2.1 Order Processing:
We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
2.2 Marketing:
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt out of marketing communications at any time by following the unsubscribe link in our emails.
2.3 Improving Our Services:
We use non-personal information to analyze website usage, improve our website’s functionality, and enhance your shopping experience.
2.4 Legal Obligations:
We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and performing other business functions. These service providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
3.2 Business Transfers:
In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal Requirements:
We may disclose your personal information to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Cretan Deli, our customers, or others.
4. Data Security
4.1 Security Measures:
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.
4.2 Payment Security:
All payment transactions are processed through secure payment gateways. We do not store your credit card information on our servers.
5. Your Rights
5.1 Access and Correction:
You have the right to access, update, or correct your personal information at any time. If you wish to make changes to your account information, please log in to your account or contact us directly.
5.2 Data Portability:
You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.
5.3 Right to Erasure:
You may request the deletion of your personal information from our records, subject to certain legal obligations. If you wish to delete your account, please contact us.
5.4 Withdraw Consent:
If you have provided consent for us to use your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
6. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.
7. International Data Transfers
Your personal information may be transferred to, and stored in, countries outside of your country of residence, including countries that may not have the same level of data protection laws as your own. By using our website and providing your information, you consent to such transfers.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Cretan Deli
Patsides Archanon, 70100, Héraklion Crète
Thank you for trusting Cretan Deli with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.